Frequently asked questions

The Wedge

From what age can my baby use the Wedge?

The Wedge must not be used with children under 6 months of age as these children need to be in a lie-flat position. The Wedge must not be used if baby cannot sit upright unaided.

What prams is the Wedge compatible with?

Compatible with all prams.

Only may not be suitable when other accessories are used, for example, the Mini Easy Walker fitted with the steering wheel.

If you have a question about your pram, please email us (support@eyaslondon.com). 

How do I fold up my pram with the Wedge still in?

The Wedge can be removed with one hand. The Wedge is then placed on top of the folded pram. Alternatively, the pram can also be folded with the Wedge still in position. Video: Ergonomic pram cushion – The Wedge — Eyas

I have my pram seatbelt on the lowest setting – which setting of the Wedge should I use?

Use the lowest of the two horizontal slits.

Is the Wedge safe for my baby?

Comprehensive safety testing of the Wedge has been undertaken and verified by Bureau Veritas. As recommended under British Standards by the Lullaby Trust, never use any baby support pillow as a sleep device. The Wedge is to be used under adult supervision only.

Detailed safety instructions below must be read before using the Wedge:

Angle between the seat and the upright backrest (of a pushchair seat) shall not be less than 95° when the Wedge is in situ.

The Wedge must not be used if it does not provide full head support to the child i.e. if the child is taller than the cushion and if it does not extend to the top of the backrest on the pushchair.

If the Wedge cover has been removed from the foam, when re-covering it, the zip must be slid into the fabric tunnel.

The Wedge should not be placed under any heavy objects. When folding the pushchair, the Wedge should be carefully placed on top of the folded pushchair.

Only replacement parts supplied by the manufacturer must be used. Please contact Z. Perkins (75 Torbay Road, NW6 7DU, London) at support@eyaslondon.com for any replacement parts.

How do I clean the Wedge?

Removable cover is machine washable on wool setting or equivalent at 30°. Alternatively, you can wipe it down with a water wipe or anti-bacterial wipe. Inner foam not to be washed.

How do I set up the Wedge?

The Wedge must be fitted forward facing in the pushchair so that the zip and label are against the backrest of the pushchair. The top harness straps are to be placed through the horizontal slits and the bottom harness straps placed through the vertical slits (see image 1.0). The top harness straps can be placed through the top or bottom of the horizontal straps, depending on the size of baby.

The harness is to be used as normal and must be securely fastened when using the pushchair. The Wedge must not be used if it prevents the safety harness from being correctly fastened.

All other products

What age is the Gallery suitable for?

The Gallery is best suited for newborn babies under 6 months old.

What age is the Gallery Colour suitable for?

The Gallery Colour can be used from newborn however is optimal from approximately 8 weeks old when babies start to see wavelengths of colour light.

How can I safely use the Gallery and Gallery Colour?

The Gallery and Gallery Colour must be attached with 4 clips to the hood of the pram. Baby must be supervised at all times by an adult.

What stage of product development have paediatricians been involved?

The Gallery and Gallery Colour have been endorsed by a Consultant Opthalmologist to provide the right level of visual and sensory stimulation for babies with the use of bold, simple, black and white images. Their images have been co-developed by a Montessori accredited Paediatrician.

What prams is the Gallery and Gallery Colour compatible with?

Compatible with all prams.

Delivery & returns:

How long will delivery take in UK? 

Standard UK delivery: Orders are dispatched the next business day and delivery is within 4-7 business days.

I would like a refund - how do I get a refund?

If you are not completely satisfied with the product, simply get in contact with our customer support team via support@eyaslondon.com. Please share your reason for return and we will be happy to process a refund once product is returned in its original packaging. Please review our T&Cs for our refund policy.

How long will delivery take to European countries? 

Standard European delivery with Evri: Orders are dispatched the next business day and delivery is within 2-3 weeks.

How long will delivery take to US?

Standard US delivery with Evri: Orders are dispatched the next business day and delivery is within approximately 3 weeks.

Do you ship to Asia and Middle-East?

We ship worldwide. Delivery times will vary. Orders are dispatched the next business day and delivery is typically within 4 weeks.